At Fuenix, we are committed to security and to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our
website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally. By using our website, you are agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to info@fuenix.com

Personal data we process

Fuenix Ecogy II B.V. processes your personal data because you use our services and/or because you provide them to us yourself.

Below is an overview of the personal data we process:

– First and last name

– Phone number

– E-mail address

– IP address

Specific and/or sensitive personal information we process

Our website and/or service does not intend to collect information from website visitors who are under the age of sixteen. Unless they have permission from their parents or guardians. However, we cannot verify whether a visitor is older than sixteen. We therefore encourage parents to be involved in their children’s online activities to avoid collecting information from children without parental consent. If you believe that we have collected personal information from a minor without such consent, please contact us at info@fuenix.com and we will delete the information.

Fuenix is committed to protecting and respecting your privacy.
Here is how we use your personal data:

– To send you our newsletter and/or advertising material

– To be able to contact you by phone or email if we need to for any reason

– To analyze your behavior on our website so we can improve it and make sure our products and services match your preferences

Fuenix Ecogy II B.V. only retains your data for as long as it is necessary to achieve the purposes for which it was collected.

Fuenix Ecogy II B.V. will not sell your data to third parties and will only provide it when necessary for the fulfilment of our agreement with you or to comply with legal obligations. We enter into a data processing agreement with any third parties that process your data on our behalf. This ensures that the same level of security and confidentiality is maintained for your data. Fuenix Ecogy II B.V. remains liable for these processing operations.

The use of cookies

Cookies are used by Fuenix Ecogy II B.V. These include functional, analytical and tracking cookies. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. Fuenix Ecogy II B.V. uses cookies with purely technical functionality. These ensure that the website functions correctly and that your preferred settings are retained. They are also used to optimize the website’s performance. In addition, we use cookies to track your browsing activity, enabling us to provide tailored content and advertisements.

At the time of your first visit to our website, we informed you about these cookies and requested your consent for their use.

Should you wish to opt out of cookies, you may do so by adjusting your internet browser settings to disable their storage. Furthermore, you have the option of deleting all previously stored information via the settings of your browser.

View, amend or delete the data in question.

Please be advised that you have the option to view, amend or delete the data in question. Furthermore, you have the right to withdraw your consent for the processing of your personal data by Fuenix Ecogy II B.V. or object to the processing of your personal data. You also have the right to data portability. This entitles you to submit a request to us for the transfer of your personal data in a computer file to yourself or another organization of your choice.

Should you wish to request access to, amend, delete or transfer your personal data, or to revoke your consent or submit a complaint about the processing of your personal data, please send an email to info@fuenix.com.

To ensure that your request for access is properly identified, please attach a copy of your identification document to the request. Please ensure that the copy you provide contains only the information mentioned above and that your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and BSN (Burgerservicenummer) are blacked out. This is to protect your privacy. We aim to respond to your request as quickly as possible, but within four weeks.

How we protect your personal data

Fuenix Ecogy II B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, disclosure and modification. Should you have any concerns regarding the security of your data or evidence of misuse, please contact our customer service team or send an email to info@fuenix.com.

Review of this policy

We keep this policy under regular review. This policy was last updated June 2024.